This privacy policy sets out how we use and protect the personal information you supply when you use our website – and when making a booking or general enquiry.

We always take your privacy and security matters seriously. Our website uses industry-standard SSL encryption throughout. All areas of our business comply with UK Data Protection Act 1998 and EU GDPR 2018 legislation. We do not participate in the disclosure or resale of customer data. No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you in a safe and efficient manner. We are committed to ensuring that your privacy is protected. Any information you provide while using this website will only be used in accordance with this privacy policy. We may review and change this policy in the future and will update this page accordingly. This policy is effective from 01/01/2026

The information we collect when you make a booking or general enquiry

We collect some or all of the following information:
* Your name
* Email address
* Postal address
* Telephone number
* Other relevant information in response to your requests and processing your booking or general enquiry.

How we use this information
This information is used to:
* Understand your needs and requirements to provide you with the best possible service and experience for specific reasons.
* Booking and administrative record keeping.
* Marketing promotion – from time to time we send promotional emails or other information we think you will find of interest. You always have the option to unsubscribe from further correspondence.

Market research
We may use your information to contact you for feedback about your experience. We will only contact you by email and you will always have the option to unsubscribe.

Privacy Policy
This privacy policy sets out how we use and protect the personal information you supply when you use our website – and when making a booking or general enquiry.

Security of your information
We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with the General Data Protection Regulations 2018.

Keeping control of your personal information
We will never pass on your personal information to third parties unless we have your permission or are required by law to do so.

Third-party booking websites
We use Lodgify and AirBnB in connection with bookings. This means your personal information will be held on record with them.

Website cookies
Like most other websites, our website uses small tracking cookies and other services to enhance your browsing experience – and to help you use our website. What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

You are free to opt-in or opt-out of non-essential tracking cookies, however, you may encounter a downgrade in website functionality if you choose to opt-out. Cookies do not give us access to your electronic device or any other information about you.

Links to external websites
Our website has links to external websites that we think may be of interest to you. However, we cannot be held responsible for the content of those websites or for any personal information you provide whilst visiting these websites.

Access to your personal information
Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please use the contact details below.

CONTACT US:
Please do not hesitate to contact us with any complaints or queries relating to this Privacy Policy at info@bellsandbarns.co.uk or by telephone to 07817 168 878 if you would prefer to write to us then our contact address is:

Bells + Barns
Oak Cottage
Norton
Bromyard
HR7 4PA

We will consider your question or complaint and respond to you in a reasonable timeframe.

If you are not satisfied with the outcome of your complaint you make contact the Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk/complaints
Phone: 0303 123 1113